COMPREHENSIVE CUSTOMER CARE PROGRAM

Parts replacement is important, but over time your system's maintenance cost, capabilities and functionality become issues for consideration. This is why US Voice & Data offers our Comprehensive Customer Care Program, the most cost effective and comprehensive support program in the industry.

It covers just about every eventuality that may occur including:

• 7 X 24 X 365 Labor Support Service

• Priority queue for service requests

• Electrical Surge Coverage, including Lightning (Repair or Replacement Parts and Labor)

• Guaranteed Emergency Response – (Plus Drive time outside of Metro)

• Guaranteed Non- emergency response – 8 business hours

• Remote System Monitoring and access (configuration dependant)

• Training for personnel on system functionality and administration

• System Software Updates to latest version not requiring hardware

• Annual System Review (preventive maintenance) once per year

• Annual Network Audit (covers all transmission medium)

• Annual System Audit (covers all system enhancements and application developments)

• Remote System programming changes