As previously mentioned, U.S. Voice & Data is dedicated to your complete satisfaction.
While many companies pay lip service to such concepts as Responsiveness, Service, and Guarantees…..USVD has embedded these ideals in our company culture.
We call it the U.S. Voice & Data Advantage!
Moreover, we understand that the “brains” behind great businesses don’t always spend their days seated behind a desk. That’s why the 29 world-class technicians in the U.S. Voice & Data local coverage area are out of the office and in the community solving and implementing all of YOUR telecommunication issues, problems, and needs...all without breaking a sweat!
Each of these highly skilled and Mitel and NEC certified techs are totally focused and committed to ensuring your business communications system is ready, willing and able to maximize YOUR Company’s Telefficiency™!
As it’s always nice to put a face to a name, we’d like you to get to know a little more about the leaders of this exceptional group.
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| | Mike Tucker, Regional Vice President of Operations | |
| “Exceeding customers expectations is my #1 priority!” | | | | Mike has a deep-rooted knowledge of what it takes to routinely exceed the expectations of our customers after having served asa Field Technician from 1995 - 2006. During that time, he specialized in the installation and service of both NEC and Mitel/Inter-Tel products, always putting the needs and desires of the customer first. As Operations Manager since 2006, his product knowledge, technical expertise, and management skills ensure that all USVD customers consistently experience a level of service and support that is unsurpassed in the telecommunications industry. Born and raised in Louisville, Mike earned his B.B.A. in Management from McKendree University. Along with his wife of 13 years, Paula, they are busy raising their 3 boys Grant, Caden & Brady, right here in Louisville as well! | |
As you're purchasing high quality, sophisticated communications technologies to empower your employees and to enhance your business operations. U.S. Voice & Data recognizes that a premier communications system is only an asset if your people and your company can rely on it. With this in mind we have created our unique guarantees that insure prompt, reliable, and professional support both today and in the future.
When evaluating offerings from our competitors, be sure to compare our "guarantees" to all of the competitions "promises".
Response Guarantees*
- In an emergency situation U.S. Voice & Data guarantees our on-site response time of hours or less or you are reimbursed an amount equal to 25% of the price of the system. An emergency is defined as the company wide inability to process calls.
- In a non-emergency situation U.S. Voice & Data guarantees an on-site response time of one business day or less or your support agreement is extended by an additional month.
- When requesting billable parts or service, U.S. Voice & Data guarantees completion within 5 business days or you will receive a 10% discount.