Chief Information Officers and other IT managers have to deal with two worlds – not because they want to, but because they have to.

First, there is the world of the datacenter. Its servers and other hardware components, and the business applications that run on them, are the backbone of the organization. They turn the data that companies generate and collect the information they need to understand and operate the business.

Then, there is the world of telephony. Here, the voice application ensures that the people whose performance determines how well the organization does, how effectively it competes, and whether it succeeds or fails, communicate with one another to ensure that information is understood and acted on.