Comprehensive Customer Care Program

Parts replacement is important, but over time your system's maintenance cost, capabilities and functionality become issues for consideration. This is why U.S. Voice & Data offers our Comprehensive Customer Care Program, the most cost effective and comprehensive support program in the industry.

It covers just about every eventuality that may occur including:

• 7 X 24 X 365 Labor Support Service


• Priority queue for service requests


• Electrical Surge Coverage, including Lightning (Repair or Replacement Parts and Labor)


• Guaranteed Emergency Response – (Plus Drive time outside of Metro)


• Remote System programming changes


• Guaranteed Non- emergency response – 8 business hours


• Remote System Monitoring and access (configuration dependant)


• Training for personnel on system functionality and administration


• System Software Patches to latest version not requiring hardware


• Annual System Review (preventive maintenance) once per year


• Annual Network Audit (covers all transmission medium)


• Annual System Audit (covers all system enhancements and application developments)